Late Policy: We generally can work within a 5 minute delay, however, if time runs 10-15 minutes or more, we will likely have to shorten your session by that amount of time. Full price will be charged for the actual scheduled time. In return, we will make sure we are on time, and if for some reason we are not, we will give you the time back or adjust the price of the session.
Cancellation Policy: Sacred Fox asks that you respectfully give a 48 hour notice of cancellation. Cancellation is done via text. We charge ½ price for the first missed session and full price for all others after. Cancelling of an appointment in less than 48 hours or failure to attend a scheduled appointment with the intent on redeeming a gift certificate or coupon will result in the forfeiting of that certificate. Recognizing that we do set aside the scheduled time just for you, have other clients to consider and have to maintain a smoothly running business, we do find it necessary to charge for appointments that are repetitively changed on the day of the scheduled appointment. This fee is $the cost of the session. People who have cancelled on us at the last minute or have failed to show up for a scheduled appointment will be asked to guarantee future appointments with a credit card. Refusal to provide us with the credit card information with result in termination of our relationship.
We do understand emergencies and illnesses do occur. If you have a fever, have been in the hospital, have been vomiting or diarrhea within 24 hours of your scheduled appointment, or it begins a couple of hours prior to your scheduled session, or your children are ill and you need to be at home, please cancel. Equally, if there is an ice storm, please do not drive or walk on the ice if you do not have to. Feel free to call and reschedule your appointment. There will be no charge for these types of cancellations.
Thank you for your understanding.
General Manager of Sacred Fox Massage
Have an experience at the fox den
Located on the First Floor 99 Citizens Drive Glastonbury, CT