What is standard Gratuity and why is it necessary?
Standard gratuity on a massage is 15-20%. Gratuity is suggested because that money goes directly into our therapist's pockets, not ours. Our therapists are paid a portion of what you pay, the rest goes to keeping the lights on. We try to keep our prices reasonable so that we stay afloat and you keep coming back and gratuity is a nice way of saying thank you to our staff for providing their amazing healing services.
What's up with your negative reviews?
We are going to be honest here and say that we have made mistakes. When we initially launched our Groupon campaign we were woefully unprepared to handle the customer volume that tried to get on our tables. This lead to a hard summer of honest but brutal reviews about our customer service. My wife and I are working round the clock to fix this issue and hope to do so by early Fall of 2017.
You may have also noticed some reviews about our place being "sketchy" or "ill decorated" and I am going to own that one too. I am not an interior designer and Sacred Fox was founded with ZERO outside funding. That's right, no business loans, no charitable donations, nothing. After a year of working as a teacher and three years of my wife working as a caregiver we took our life savings (a meager $4,000) and founded Sacred Fox Massage. That means we are shabby but we are filled with love. Every item in our shop from our tables to our tapestries is a direct donation from people who love and care about us. Nope, we are not Massage Envy or any kind of first class establishment when it comes to beauty but when it comes to heart, we have that in abundance.
Are you a spa?
We are not. All of our therapists are interested in alternative or holistic medicine. That being said, while we will all happily perform a relaxing massage, our passion is in true healing, whatever that means to the client. The people we hire to take care of our clients are interested in holistic medicine to meet the varied needs of our wide clientele.
Do you have multiple locations?
No. Sacred Fox is tiny. I don't think people realize how tiny we are. We are located in a three room suite which consists of a waiting room and two massage rooms. We have a total of 7 massage therapists and one desk staff. This is why your experience with us may not be what you are used to when dealing with larger corporations such as Massage Envy.
Why do you prefer text?
Text messages allow my wife to handle multiple clients at a single time in a way that phone calls do not. When we were making phone calls we were getting to less than 20 clients in a single day. Now between text and email as our primary communication tool we are able to get back to over 100 people in an 8 hour day making our lives and your lives much more manageable.
How do your office hours work?
Our office hours are the most common times we are replying to our clients but do not reflect our open hours. We do not take walk in clients and our bookings are all done from our home office. Our therapists, including myself, are only on site when we are scheduled with clients.
I am pregnant, can I get a massage?
Yes, but here is what you need to know. In your first trimester your little one is developing it's immune system. Massage pushes toxins out of your muscle tissue and lymphatic system and into your blood stream to be disposed of. When you are pregnant it is possible for some of those toxins to make their way into your infants developing body. This risk decreases after the first trimester.
You do not need a massage therapist who is certified in prenatal massage to receive a massage. All of our therapists received training in the which points to avoid inducing labor and in side lying massage to keep mother's comfortable. If you are still uncomfortable we have 1 massage therapist with extended prenatal massage training.
How far in advanced should I book?
Weekends tend to be booked upwards of four weeks out. If people cancel, we attempt to fill their spot as soon as we find out. 90 minute couples massages can book up to two months out. It is easier for us to find appointments for clients during weekdays and nights and those requests can usually be accommodated within 2 weeks. Individual 60 minute appointments can usually be accommodated within a week.
Have an experience at the fox den
Located on the Second Floor Use double doors to the left of Gideon's 343 New London TNPK, Glastonbury, CT Suite 2