It may take us up to 48 hours to respond even by text. We have 1 front desk person, Chelsea. While she has her phone on her nearly 24/7 she takes time off too. If you text and we do not respond, be patient. It may be our day off, she may be teaching a yoga class, or she could be responding to other client inquiries. We do not do same day and almost never do same week booking so if you are looking for an immediate appointment, getting in touch with us that day will not help. Also keep in mind that if you text after 10pm or before 9am we will not answer your text. Just like anyone else we need time at home too. We hope you can respect that human to human.
What kind of massage should I even ask for?
At Sacred Fox we 100% acknowledge how crazy it is to try and navigate the ever evolving landscape of holistic health. Don’t worry. You are in good hands. At the Fox Den we don’t separate our massages into different categories. We just try to fit you with the right therapist. When you are booking a massage let us know if you are looking for relaxation or if you are looking for someone to address specific areas of tension. All of our therapists are equipped to begin working with you as a part of your wellness plan to achieve a more pain free life.
What is standard Gratuity and why is it necessary?
Standard gratuity on a massage is 15-20%. Gratuity is suggested because that money goes directly into our therapist's pockets, not ours. Our therapists are paid a portion of what you pay, the rest goes to keeping the lights on. We try to keep our prices reasonable so that we stay afloat and you keep coming back and gratuity is a nice way of saying thank you to our staff for providing their amazing healing services.
Are you a spa?
We are not. All of our therapists are interested in alternative or holistic medicine. That being said, while we will all happily perform a relaxing massage, our passion is in true healing, whatever that means to the client. The people we hire to take care of our clients are interested in holistic medicine to meet the varied needs of our wide clientele.
Do you have multiple locations?
No. Sacred Fox is tiny. I don't think people realize how tiny we are. We are located in a two room suite which consists of a waiting room and one massage room. We have a total of 4 massage therapists and one desk staff. This is why your experience with us may not be what you are used to when dealing with larger corporations such as Massage Envy.
Why do you prefer text?
Text messages allow my wife to handle multiple clients at a single time in a way that phone calls do not. When we were making phone calls we were getting to less than 20 clients in a single day. Now between text and email as our primary communication tool we are able to get back to over 100 people in an 8 hour day making our lives and your lives much more manageable.
How do your office hours work?
Our office hours are the most common times we are replying to our clients but do not reflect our open hours. We do not take walk in clients and our bookings are all done from our home office. Our therapists, including myself, are only on site when we are scheduled with clients.
I am pregnant, can I get a massage?
Yes, but here is what you need to know. In your first trimester your little one is developing it's immune system. Massage pushes toxins out of your muscle tissue and lymphatic system and into your blood stream to be disposed of. When you are pregnant it is possible for some of those toxins to make their way into your infants developing body. This risk decreases after the first trimester.
You do not need a massage therapist who is certified in prenatal massage to receive a massage. All of our therapists received training in the which points to avoid inducing labor and in side lying massage to keep mother's comfortable. If you are still uncomfortable we have 1 massage therapist with extended prenatal massage training.
How far in advanced should I book?
Weekends tend to be booked upwards of four weeks out. If people cancel, we attempt to fill their spot as soon as we find out. 90 minute couples massages can book up to two months out. It is easier for us to find appointments for clients during weekdays and nights and those requests can usually be accommodated within 2 weeks. Individual 60 minute appointments can usually be accommodated within a week.
Have an experience at the fox den
Located on the First Floor 99 Citizens Drive Glastonbury, CT