We can generally work within a 5 minute delay, however, if time runs 10-15 minutes or more, we will likely have to shorten your session by that amount of time. Full price will be charged for the actual scheduled time. In return, we will make sure we are on time, and if for some reason we are not, we will give you the time back or adjust the price of the session.
We respectfully ask that you provide a minimum of 48 hours notice for any rescheduling requests. Cancellations must be sent to Chelsea via text (860-368-0323). If you cancel with less than 48 hours notice, our fee is $40 for every hour that was scheduled (i.e. $80 for a 60 minute couples).
If you fail to attend a pre-paid appointment, the fee and/or certificate will be forfeit. After a last minute cancellation has occurred, we will require a credit card on file to guarantee future appointments. We understand that emergencies and illnesses do occur. Please discuss your situation with Chelsea to make the best plan of action.
Thank you for your understanding,
Chelsea Arne Owner and Operator of Sacred Fox Massage